Help & contact
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A question about HeyCal, your subscription or your data? Find the answers here, or write to us.
Write to us · contact@heycal.appWe usually reply within 48 hours, in English or French.Questions
Frequently asked questions
How do I cancel my subscription?
On iPhone: Settings › your name › Subscriptions › HeyCal › Cancel. It takes effect at the end of the current period. HeyCal can’t cancel for you: payments go through Apple.
How do I get a refund?
Refunds are handled by Apple: go to reportaproblem.apple.com, sign in and choose the HeyCal purchase.
I changed phones. How do I get my subscription back?
In the app: Profile › Restore purchases, with the same Apple account. To get your journal back, log in with your HeyCal account.
How do I delete my data?
In the app: Profile › Erase my data. If you have an account, delete it from heycal.app › Profile: your journal is then erased from our servers.
A photo result is wrong. What can I do?
Open the meal and tap “Correct”: explain what’s wrong in one sentence. You can also change each ingredient’s weight.
Is HeyCal free?
HeyCal is a subscription: €29.99 a year with a 3-day free trial, or €7.99 a month with no commitment. You can cancel anytime from your Apple account settings.
How accurate is the photo analysis?
The AI is very good at recognising foods. Portions are estimated by eye, like a dietitian would from a photo, and values come from the Ciqual table. You can fix any detail in one sentence or adjust each ingredient’s weight.
Where do the nutrition values come from?
From ANSES’s Ciqual 2025 table, France’s reference food database: about 3,300 foods. When something isn’t in it (a brand, an exotic dish), HeyCal uses an estimate and marks it with “≈”.
Does HeyCal work with Apple Health?
Yes. HeyCal reads your steps, active energy and weight, and saves your meals and weigh-ins. You choose how many active calories count: 60% in smart mode, all of them, or none.
What about Android?
HeyCal launches on iPhone first. The Android version, with Health Connect, is on its way.
Can I see my data on a computer?
Yes. Log in at heycal.app with the same account as in the app (Apple, Google or email) to find your journal, insights and weight.